Bulk Account Invite Sender


Frequently Asked Questions

Do you support HTML emails?

Yes! Simply paste your HTML into the body box, and send yourself a test email to make sure it looks right.

Do you support images or logos?

Yes! We support full HTML, so you can include an image or logo as follows:

<img src="url_to_your_image" height="42" width="42">

What is your variable scheme?

The variables you can use (in the email body) are:
[CUSTOMER NAME] = Their name
[YOUR SHOP NAME] = Your shop name
[CUSTOMER EMAIL] = Their email address

What is your pricing?

When you install the app, it will calculate your price based on the email volume you're sending. Generally, sending volume in the low 1000's is $10-20, while sending 100,000+ emails can be in the low to mid hundreds in price.

Do you support targeting by tag or segment?

Yes! First, tag your customers using the 'tags' field in your Shopify customer dashboard. Then open our app and let it fully sync. Then compose your email, click next, and you'll see the usual two options, but with a new option at the bottom right to 'Target by tag instead'. Click this and you'll be guided through the process of sending a targetted batch by tag.

Can I send from my own domain (example@yourdomain.com)?

Yes you can! Deliverability should be good by default, but if you want to ensure that you get the most out of your bulk invite send, you can add Sendgrid (our email service provider) to your SPF records. Read this tutorial for help on doing that. This change should ideally be done 24 hours before you purchase the bulk send.

Can I resend invites to the same people after using your app the first time?

Yes you can! Try to avoid spamming your customers, but if you wish, you can click "Reset & Resend", when you're on the final pricing page. (After composing your email and you click 'Next', you'll see the reset button at the bottom of the next screen).

How can I see what the activation link and page will actually look like?

You can send yourself a 'real' test email in our interface. Just make sure the email you send the test email to is associated with an account in your Shopify, and that account must need an invite! i.e. State is not enabled. If the email you put in IS NOT an email in your customer list, then we'll just send a placeholder email without a valid activation link for that single test email. You may also need to refresh the app to let it re-scrape your customers, so it gets the latest data.

Why doesn't the customer state change to 'invited' on my end?

Shopify doesn't allow third party apps to change customer state to 'invited' yet, but we're actively working with them to get this feature in place!

Will the customer state change to 'enabled' on my end, once they accept?

Yes, you will see the customer state change once people click through the link in the email and enter a new password.

Can I change who the email is from? Or who the test email goes to?

Yes, there is now a way to do this in the interface. The test email might take a few minutes to arrive. Also, we would recommend NOT setting the send FROM address domain to @yahoo.com, as this may negatively impact deliverability.

Why does it take so long to load the app sometimes?

If you have more than 20,000 customers, loading might take up to 30 minutes. Please be patient! We have to sync with Shopify at 250 customers / query, so this takes a while for big stores.

How long will it take to send my emails?

For batches of less than 5,000 invites, sending only takes an hour. For batches of 50,000 invites, sending takes around 24 hours.

Can you update my domain or shop name?

When you refresh the app (reload the page), it will grab your latest domain and shop name.

Can we see any type of reporting or analytics?

Yes! You can click the analytics link in the top right corner of the app. Please wait a few days after the send for a full report, to give customers a chance to open the email.

Will there be an unsubscribe link in my emails?

Yes, to make sure our emails aren't regarded as spam, we add a simple unsubscribe link to the end of all emails.

Is Bulk Account Invite Sender GDPR compliant?

Yes -- You can read more about the Bulk Account Invite Sender privacy policy here.

Still have questions?

Please email loszak.matt@gmail.com for assistance if your question doesn't have an answer here!